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Returns & Warranty Policy

30-Day Functional Warranty

This covers any faults or defects that prevent the product from functioning properly under normal use.

✅ What’s Covered

  • Internal faults or malfunctions that stop the product from working

  • Technical issues that occur under normal, proper use

  • Products that fail within 30 days due to no fault of the customer

❌ What’s Not Covered

  • Accidental or physical damage after purchase

  • Cosmetic wear (scratches, scuffs, small marks)

  • Water damage or misuse

  • Faults caused by incorrect installation, tampering, or modification

 

If your item develops a fault, please contact us as soon as possible via WhatsApp at +44 7484 779544.
We’ll assess the issue and decide whether to refund the product.

Return Policy

We accept returns only for faulty or defective products covered under our 30-day warranty.
We do not accept returns for:

  • Change of mind

  • Incorrect purchases

  • Items that have been used, damaged, or altered after collection

How to Return a Product

  1. Message us on WhatsApp at +44 7484 779544 within 30 days of collection.

  2. Provide a short description of the issue (and a photo/video if possible).

  3. We’ll confirm whether the product is eligible and arrange a return or inspection.

  4. Once the item is verified as faulty, we’ll process your repair, replacement, or refund within 5–7 business days.

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